Refund and Returns Policy
This Refund and Returns Policy (“Policy”) applies to all purchases made through Ankarated Melo’s Closet online store. By purchasing, you agree to the terms outlined in this Policy.
Refund Policy
1.1 Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Incorrect Items: If you receive an incorrect item in your order, please notify us within 48 hours of receiving the product to arrange a refund or exchange.
- Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 48 hours of receiving the item to request a full refund or exchange.
1.2 Non-Refundable Items
We are unable to offer refunds for:
- Sale items, unless the item is defective or damaged.
- Personalized or custom-made products.
- Items marked as non-returnable on the product page.
1.3 Refund Process
To request a refund:
- Contact our customer support team at info@ankaratedmelo.co.ke with your order number and issue details.
- Our team may ask for photos or further details about the issue.
- Once approved, your refund will be processed using the original payment method.
1.4 Processing Time
Refunds will be processed within 7 business days after approval.
Returns Policy
2.1 Eligibility for Returns
Returns are accepted in the following cases:
Defective or Damaged Products: If your product is defective or damaged upon arrival, notify us within 48 hours to initiate a return.
Incorrect Items: Notify us within 48 hours of receiving the wrong item for an exchange or return.
2.2 Non-Returnable Items
We do not accept returns for:
Sale items, unless the product is defective or damaged.
Personalized or custom-made items.
Products that have been worn, used, or washed (unless defective).
2.3 Return Process
To initiate a return:
Contact our customer support team at info@ankaratedmelo.co.ke within 48 hours of receiving your order.
Provide your order number and reason for the return.
Our team will provide instructions for returning the item.
2.4 Processing Time
Returns will be processed within 7 business days once we receive the item.
Contact Us
For assistance with refunds or returns, please reach out to us via:
Email: info@ankaratedmelo.co.ke
Phone: +254708202050
